Rikhi Arindam Gayary
Product Manager | IT Infrastructure | Enterprise Systems
Professional Summary
Results-driven IT Product & Project Manager with experience leading enterprise technology initiatives across Corporate IT environments. Proven ability to deliver scalable solutions on time and within budget while aligning stakeholders across engineering, security, and business teams. Strong background in Windows and macOS infrastructure, endpoint management, and device lifecycle operations.
Professional Experience
Rakuten Group — Product Manager
Tokyo, Japan | March 2026 – Present
- Own product strategy and roadmap for internal Corporate IT systems.
- Translate compliance and governance requirements into scalable technical solutions.
- Lead cross-functional teams (engineering, security, legal).
- Drive automation and digital transformation initiatives.
- Monitor KPIs, manage risks, and report progress to leadership.
Rakuten Group (via Small World) — Technical Support
March 2025 – February 2026
- Coordinated between Helpdesk and Infrastructure teams.
- Managed Windows, macOS, and mobile device testing.
- Created technical manuals and knowledge base documentation.
- Analyzed operational data to support decisions.
Adameve Japan — IT Project Manager
February 2024 – March 2025
- Achieved 100% SLA compliance.
- Reduced turnaround time by 15%.
- Led 10+ engineers.
- Improved scalability through new IT tools.
Core Skills
Technical Stack
Windows Server, AD, GPO, DNS/DHCP, SCCM/MECM, Intune, BitLocker, Apple Business Manager, macOS Deployment, MDM, FileVault, Python, Node.js, C++, SQL, JIRA, ServiceNow, Zendesk.
Education
Ritsumeikan Asia Pacific University
M.S. International Relations (2017 – 2019)
National Institute of Technology, Bhopal
Bachelor of Planning (2013 – 2017)